KYDOS

Messaging (SMS) Program

Kydos Health L.L.C. — how our Guardian SOS text alerts work and how to opt out.

Kydos Health L.L.C. sends one type of text message: Guardian SOS emergency safety alerts. This page describes the program, how users consent to it, and how to opt out.

What messages we send

KYDOS sends an SMS only when a user manually triggers a Guardian SOS alert in the KYDOS app. The message notifies the user's chosen emergency contact (their "guardian") that the user may need help, with a timestamp and, when available, a location link. We send no marketing, promotional, or recurring messages. All messages are transactional and user-initiated — sent only at the moment a user triggers an alert.

How consent works

KYDOS only sends an alert to a phone number a user has entered as their guardian in the app. When a user adds a guardian, they confirm that the number belongs to a person who has agreed to receive SMS text emergency safety alerts from KYDOS at that number, and that they have that person's permission to send these alerts.

Users opt into the Guardian SOS feature inside the KYDOS app and can add, change, or remove their guardian at any time in profile settings. No message is ever sent to a number the user has not designated as their guardian. This messaging consent is collected on its own at the point the phone number is entered — it is separate from acceptance of our Terms or Privacy Policy.

In-app consent screen

9:41 KYDOS EARN YOUR GLORY Guardian SOS ADD EMERGENCY CONTACT Contact name Jordan Park Mobile phone number (208) 555-0142 I confirm I have this person's permission for them to receive SMS text emergency- alert messages from KYDOS (Kydos Health L.L.C.) at the number above. Messages are sent only when I activate Guardian SOS; frequency varies. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help. View Terms and Privacy Policy Save Guardian Contact We text this number only when you trigger an SOS. KYDOS · Kydos Health L.L.C. · kydoshealth.com/sms

The Guardian SOS opt-in screen shown to users in the KYDOS app.

Sample message

KYDOS SOS — [Name] may need help. Time: [date and time] Location: [map link] This is an automated safety alert from the KYDOS app. Reply STOP to opt out, HELP for help.

Message frequency

Messages are sent only when a user triggers an SOS. Frequency varies by user and is typically rare; most guardians receive messages infrequently, if ever.

Opt-out and help

A recipient can reply STOP at any time to stop receiving messages, and HELP for assistance. Message and data rates may apply.

Privacy

Kydos Health L.L.C. does not sell or share phone numbers with third parties for marketing. A guardian's phone number is used only to deliver the emergency alerts a user triggers. See our Privacy Policy.

Contact

Kydos Health L.L.C. — contact@kydoshealth.com

KYDOS · Kydos Health L.L.C. · kydoshealth.com/sms