Kydos Health L.L.C.: how our Guardian SOS text alerts work and how to opt out.
Kydos Health L.L.C. sends text messages for one purpose only: Guardian SOS emergency safety alerts. This page describes the program, how users consent to it, and how to opt out.
Every text KYDOS sends goes only to the guardian a user entered in the app, and is caused by that user's own action. There are exactly four kinds:
An alert that could not be sent right away (for example, no signal) may arrive late, up to 30 minutes after it was triggered, and always shows the time it was triggered. We send no marketing, promotional, or recurring messages, and no message goes to the user's own phone.
Users opt into the Guardian SOS feature inside the KYDOS app and can add, change, or remove their guardian at any time in profile settings. No message is ever sent to a number the user has not designated as their guardian. This messaging consent is collected on its own at the point the phone number is entered, separate from acceptance of our Terms or Privacy Policy.
The Guardian SOS opt-in screen shown to users in the KYDOS app.
Sent when a user triggers Guardian SOS. When no location is available, "Loc: [map link]." reads "Location unavailable." instead.
Sent once, when a user adds a guardian.
Sent only when the alert above went out without a location and one became available shortly after. At most one per alert, never a second alert.
Sent only when the user stands down an alert that already went out. At most one per alert.
Apart from the one confirmation when a guardian is added, messages are sent only when a user triggers an SOS (alert, and at most one location follow-up and one false-alarm follow-up per alert). Frequency varies by user and is typically rare; most guardians receive messages infrequently, if ever.
STOP: a recipient can reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) at any time. The carrier-level opt-out takes effect at once and the recipient gets one confirmation of the opt-out; KYDOS sends nothing further to that number, and the user is told in the app that their guardian has opted out so they can choose another contact.
START: replying START (or UNSTOP) re-subscribes a number that opted out.
HELP: replying HELP returns a short reply with program information and how to opt out. Any other reply changes nothing and receives no automated response. Help is also available at contact@kydoshealth.com.
Message and data rates may apply.
Kydos Health L.L.C. does not sell or share phone numbers with third parties for marketing. A guardian's phone number is used only to deliver the emergency alerts a user triggers. See our Privacy Policy.
Kydos Health L.L.C., contact@kydoshealth.com